Lens Hut Privacy Notice
At Lens Hut, we value your privacy and are committed to protecting your personal information. This Privacy Notice explains what information we collect, how we use it, and the choices available to you when you visit our website, purchase our products, visit our store, or use our services.
1. Information We Collect
Depending on how you interact with Lens Hut, we may collect:
- Personal details: Name, mobile number, email address, and billing or delivery address.
- Order information: Products purchased, order history, returns, exchanges, and service requests.
- Eye care information: Eye prescription, lens power, pupillary distance, and other information you provide for preparing prescription eyewear.
- Payment information: Payment and transaction details required to complete your purchase. Online payments may be processed through authorised third-party payment providers.
- Website information: Device and browser information, cookies, and information about how you use our website.
- Communication information: Messages, enquiries, feedback, or other information you provide when contacting us.
We collect personal information only for the purposes described in this Privacy Notice and as otherwise permitted by applicable law.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Prepare prescription glasses, contact lenses, or other optical products requested by you.
- Manage payments, returns, exchanges, and warranties.
- Provide customer support and respond to enquiries.
- Send order confirmations, delivery updates, and other service-related communications.
- Send offers, promotions, or product updates where you have agreed to receive them.
- Improve our website, products, services, and customer experience.
- Meet applicable legal and regulatory requirements.
3. Sharing of Personal Information
We may share personal information when necessary with trusted service providers who assist us with services such as:
- Payment processing.
- Shipping and delivery.
- Customer communication.
- Professional, legal, or regulatory requirements.
These parties may access your information only as required to provide their services or as permitted by applicable law.
Lens Hut does not sell your personal information to third parties.
We may also disclose personal information where required by law or requested by government authorities, courts, or regulatory bodies.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function properly, understand website usage, remember your preferences, and improve your browsing experience.
Where required, you can manage your cookie preferences through the options provided on our website or through your browser settings.
5. How Long We Keep Your Information
We keep your personal information only for as long as reasonably necessary to:
- Complete your orders and provide our services.
- Maintain relevant business and transaction records.
- Handle warranties, returns, exchanges, or customer enquiries.
- Meet legal, accounting, or regulatory requirements.
When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable law.
6. Security of Your Information
We use reasonable administrative, technical, and organisational safeguards designed to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Your Privacy Choices and Rights
Subject to applicable law, you may request to:
- Request information about the personal data we process about you.
- Correct or update inaccurate or incomplete information.
- Request correction, updating, or erasure of your personal information, where applicable.
- Withdraw consent where processing is based on your consent.
- Opt out of promotional emails, SMS, or other marketing communications.
- Raise a concern or complaint about how your personal information is handled.
Withdrawing consent for marketing communications will not affect essential communications relating to your orders, transactions, or services.
8. Children's Privacy
Where we collect personal information relating to a child, we will obtain appropriate consent from a parent or lawful guardian where required by applicable law.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Lens Hut is not responsible for the privacy practices of those third parties.
We recommend reviewing their privacy notices before providing personal information.
10. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our services, business practices, or applicable laws.
The latest version will be available on this page together with the date it was last updated.
11. Contact Us
If you have questions about this Privacy Notice, wish to exercise your privacy rights, or have a complaint regarding your personal information, please contact:
Lens Hut
Email: customercare@lens-hut.com
Phone: +91 88841 11108
Address: [Registered / business address]
We will review and respond to privacy-related requests in accordance with applicable law.