ℹ️ For all warranty queries, visit either store or call +91 88841 11108. Please carry your original purchase receipt.
👓
Frames — 1 Year
All frames purchased at Lens Hut are covered against manufacturing defects for 12 months from date of purchase.
🔬
Optical Lenses — 1 Year
Prescription lenses are warranted against manufacturing defects and coating failures for 12 months.
🔄
30-Day Adaptation
Not satisfied with your progressive lenses within 30 days? We will adjust or replace them at no extra charge.
Process
How to claim
01
Bring your receipt
Visit any Lens Hut store with your original purchase receipt and the defective product.
02
Assessment
Our optometrist or technician inspects the product. This typically takes 15–30 minutes in store.
03
Repair or replacement
Approved claims are resolved within 3–7 working days by repair or full replacement.
What the warranty does not cover
Frames, prescription lenses and coatings are covered according to the applicable Lens Hut or manufacturer warranty. Warranty does not cover:
- accidental damage;
- normal wear and tear;
- scratches caused during use;
- misuse;
- heat or chemical damage;
- improper cleaning;
- loss or theft; or
- unauthorised repair or alteration.
Progressive lenses may be covered by Lens Hut's separate adaptation assurance, subject to the conditions stated above.
Customer-supplied frames
Where Lens Hut agrees to fit lenses into a frame supplied by the customer, older, damaged, repaired, rimless, semi-rimless or heavily worn frames may carry an increased risk of damage or breakage during adjustment or lens fitting.
Lens Hut will exercise reasonable care but cannot guarantee the structural integrity, remaining life or future performance of a customer-supplied frame. This does not exclude responsibility for damage caused by a failure to exercise reasonable care.